Frequently Asked Questions

Everything you need to know about your new favorite wheels.

How do I find the right size for my Heelys?

Heelys generally fit true to size. We recommend ordering your standard sneaker size. If you are between sizes, we suggest sizing up for a more comfortable fit, especially for younger users whose feet are still growing.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your wheels sooner.

Can I return my shoes if they don't fit?

Yes, we offer a 30-day return policy for unworn items in their original packaging. Please ensure the wheels have not been installed or used outdoors to qualify for a full refund.

Are the wheels removable?

Absolutely! All Heelys come with a tool to easily remove the wheels, allowing you to transition from skating to walking like a normal sneaker in seconds.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and buy-now-pay-later options like Afterpay.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.